Free to Use
Our service is free to PSAPs (Public Safety Answering Point). Every PSAP that supports either E911 or NG911 can already receive calls from the RapidSOS Haven app today.
Compatible with Existing Software
You don't need to install any new software or hardware - it is already fully integrated into your existing call-handling and dispatching equipment.
Location Data from Haven to 9-1-1
RapidSOS uses modern location technology
Haven determines the caller’s precise location from all available sensors on the smartphone (GPS, WiFi Access Points, Cell towers, Bluetooth beacons, Barometric pressure sensors). This can be a civic address or precise x-y coordinates if no MSAG-valid address is available.
Call routing based on device location, not cell towers
RapidSOS routes the call to the correct PSAP for the caller’s location, rather than routing by the closest cell tower. We respect jurisdictional boundaries and eliminate the need for many transfer calls.
Precise handset location on your 9-1-1 screen, right when the call comes in
RapidSOS also provisions the caller’s location into E911/NG911 address databases so that you have the location already on your existing 9-1-1 screen right when the call comes into your 9-1-1 lines. Haven location is faster and more accurate than Wireless Phase 2 information.
In addition to location, Haven also provides 9-1-1 with enhanced data about the caller and the situation.
Haven gives users the option to communicate that they can’t speak, in which case RapidSOS will speak important info about the emergency over the voice channel.
Haven allows users to send text messages, which will be automatically spoken to the Telecommunicator. This way, citizens are able to text you even if your PSAP hasn’t deployed text-to-911.
When a user triggers an alert, you will see the type of emergency as a comment on your 9-1-1 screen. For example, if the caller hits the “Car Crash” tile, you will see “Car Crash” as a comment.
RAPIDSOS IS THE
Built Based on NENA & APCO Guidelines
Routing to Correct PSAP
Supply information through E911 system
Limitations of additional data
Appropriate Class of Service
Responsible use of Family & Friends
Immediate voice connection to 9-1-1
No use of "open internet"
No use of third-party call centers
Prevent inadvertent dialing
Use of location services
Comply with industry standards, rules & regulations
Efficiently use/monitor battery use
Work anywhere in the country
Work without delay
Be reliable as the existing system
Free to use/no unreasonable cost to PSAP
Preserve simplicity of 9-1-1
Device & operating system agnostic
Connect user to appropriate PSAP
Meets cybersecurity requirements